Terms of sale

Last updated 10 November 2026.

1. Who we are

printsi is operated by Ahmad Company Limited, a company incorporated in Hong Kong ("we", "us"). Contact us at printsi@agentmail.to.

2. What we sell

We check print files and sell printed products (such as flyers) made to your file and specification by our print partner, Cloudprinter, and delivered to the address you give. File checks are free. Everything printed is made to order for you.

3. Ordering

Your AI assistant can prepare a draft order and a quote, but nothing is bought until you review the order on our approval page and pay. The quote shows the printing, shipping, our service fee and any tax, and is valid until the time shown. Prices are in US dollars.

4. Payment

You pay through Stripe; we never see your card details. When you pay, your card is authorised (held), not charged. It is charged only when the printer accepts the job. If the printer doesn't accept it, the hold is released and you pay nothing.

5. Your artwork

You are responsible for the content of your files and for having the right to print them. We print your file as approved and do not edit it. Our file checks are guidance, not a guarantee of the printed result. We may refuse or cancel an order whose content is unlawful or infringes someone else's rights.

6. Production and delivery

Production and delivery dates are estimates, not guarantees. Orders are shipped with tracking to the address you gave; please make sure it is correct and complete. Ownership and risk pass to you on delivery.

7. Cancellation and refunds

You can cancel free of charge until you pay. Once you have paid, the order goes to the printer to be made for you and can't be cancelled or refunded for a change of mind. Your card is held when you pay and charged when the printer accepts the job; if the printer can't take the job, the hold is released and you pay nothing.

8. Faulty, wrong or lost orders

If your order arrives damaged, misprinted or not as ordered, or doesn't arrive, tell us within 14 days of delivery (or of the latest estimated delivery date, if it didn't arrive), with photos where you can. If the fault is ours or our partner's, we will reprint and send the order again at no cost; if a reprint isn't possible, we will refund what you paid for the affected items. Small variations in colour and in cutting or folding position are normal in printing and are not faults, and we can't accept claims for problems that were in the file you approved.

9. Our liability

Our total liability for an order is limited to the amount you paid for it. We are not liable for indirect or consequential losses, such as lost profits or missed events. Nothing in these terms limits liability that cannot be limited by law, and they do not affect rights you have under the law of where you live that can't be excluded.

10. Law

These terms are governed by the laws of the Hong Kong Special Administrative Region, and its courts have jurisdiction.

11. Changes

We may update these terms; the version shown when you pay applies to that order.