Privacy notice

Last updated 10 November 2026.

Who we are

printsi is operated by Ahmad Company Limited, a company incorporated in Hong Kong, which controls the personal data described here. Contact us about privacy at printsi@agentmail.to.

What we collect

• Delivery details you or your assistant give us: recipient name, company, address, phone number and email.
• Your email address as entered at Stripe checkout, to send you order updates.
• The files you upload for checking or printing, and your order details.
• Support tickets and feedback you send us, and replies to our emails.
• Technical data: IP addresses (to prevent abuse and rate-limit requests) and the version of the printsi tool you use.

We do not collect or store card details; Stripe handles payment.

Why we use it

To check your files, quote and fulfil your order, take payment, deliver it, send you order updates, answer support requests, prevent fraud and abuse, and meet our accounting and legal obligations. We do not use your data for direct marketing, and we do not sell it.

Who we share it with

• Cloudprinter and the print and delivery partners it uses: your artwork and the delivery name, address, phone and email, to print and ship your order.
• Stripe: to take payment.
• AgentMail: to send our emails.
• Cloudflare: which hosts our service and stores files and records.

These providers may process data outside Hong Kong, including in the United States and the European Union. We share only what each needs for its part of the service.

How long we keep it

We keep order and payment records for as long as we need them for accounting and legal purposes (up to seven years). We keep uploaded files and delivery details for as long as needed to fulfil your order and handle any claim; you can ask us to delete them sooner. Supplier communication logs are deleted after 90 days.

Your rights

Under Hong Kong's Personal Data (Privacy) Ordinance you can ask for a copy of your personal data and ask us to correct it. You can also ask us to delete it where we no longer need it. Email printsi@agentmail.to; we will reply within 40 days.

Cookies

Our pages don't use tracking or advertising cookies. Stripe's checkout page has its own privacy policy.

Changes

We may update this notice; the date at the top shows the latest version.